Each client has the right to:
- Care without discrimination.
Each client has the right to considerate, respectful treatment regardless of race, ethnicity, national origin, sex, sexual orientation, age, genetic information, disability, or source of payment.
- An environment free from mental or physical abuse, retaliation, humiliation, neglect, prejudice, and financial or other exploitation.
- Participate in program decisions.
Each client has the right to fully participate in program decisions.
Each client has the right to consent to or refuse program services as permitted by law and/or valid reason(s).
Each client has the right to choose any person(s) he/she wishes to include in decisions.
- Information.
Each client has the right to access information in his/her chart to assist in decision-making regarding their individual plan.
Each client has the right to review and copy their records from EDC and request amendments to their record.
Each client has the right to receive information about the services they will receive, about the duration and costs of said services, and about the services that are not available through EDC.
Each client has the right to receive information about EDC’s policies and procedures that could affect them.
Each client has the right to receive the above-noted information presented in a manner in which he/she can understand.
- Privacy and Confidentiality.
Each client has the right to have the confidentiality of their individually identifiable health care information protected.
Each client has the right to receive written notice of privacy practices.
- Timely Complaint Resolution.
Each client has the right to file a grievance in order to investigate and resolve any alleged infringement of rights or when he/she is dissatisfied with services.